Do Your Job!

I told ya'll I would not get along with the staff in the office of my apartment complex. I already knew. Previously I blogged about my new apartment (apartment blues) and I mentioned the raggedy, out-dated refrigerator. Yeah, the ICE BOX! Well, it passed on to ice box heaven Sunday night. I went to get something to drink Monday morning as I was getting ready for work, as always and my tea was room temp, so I knew something wasn't right. I checked the freezer and sure enough, it wasn't on. I had a freezer full of meat and other stuff, so letting it spoil was not an option. I immediately called the office to inform them of my contingency. At this time it's umm, about 6:45 or so. I knew I'd get the voicemail because they don't open until 8:00, but I was fine with that. I just wanted to make sure I reported it right away. At about 8:45, I follow-up with them to see if they'd gotten my message and if they did what the status of my work order was. I cannot get through. Nobody answers for at least 5 hours! (lazy asses) So, I send my little cousin down there to tell them in person since they won't answer, but I still keep trying to call. They put the order in. Once I do speak with someone, she proceeds to tell me that a work order has been placed and she cannot give me anymore information on the status. I'm trying to be nice, but I can feel myself getting mad. I say, "I need to know something because I have food in my refrigerator that will go bad if it's not repaired today." Here she is, "Well, ma'am I understand, but there is nothing I can do. I called the maintenance guys and they will be out as soon as they can." And she said that with some attitude! Now, she could've given me some more information. If she was doing her job, she'd know how many work orders were already out and which one's were being taken care of now. If she was doing what the fuck she was supposed to be doing, my work order would've been placed first thing in the morning. I just let her cross-eyed ass know. Look, if my food goes bad, somebody is going to reimburse me for it! I pay rent for these services, so if I call, I expect somebody to pick up the phone. If I place a work order, especially an emergency one, I need somebody out to fix it ASAP. Not when you feel like you want to tell them. This is not the first time I've been dissatisfied with your service and if I'm going to be paying you rent every month, ya'll need to make some changes in that office because this is just ridiculous. I understand that people get busy. I do...because I can get swamped on my job as well. But, it's one thing to be extremely busy and another to be lazy and let work pile up because you don't feel like it. Get it together! I can guarantee Alicia will come out again on these people! To end this long story (because I'm definitely not making it short), I got a brand new refrigerator at about 3pm that day. However, had I not gone off on that cross eyed fool, who knows how long it would've taken.